The present poster shows an overview of the implementation of an automatized Document Delivery Service (DDS) within the Medical Information Department in Lilly.
Until now, all the bibliographical document requests were managed in a completely manual way. The first step was to establish our expectations regarding the new management system, and doing so, we made the decision of automating the whole process in all its set: from the reception of a request to the delivery to the final user.
Interlibrary Loan or Document Delivery programs that were at that time in the market, did not fit with our real needs, and that is why we decided to implement our own ad-hoc tool, which it is worth mentioning, will be for the only use of people from our department, and will allow us to manage our current DDS
Throughout this poster we will see how this application optimizes time and resources devoted to the management of requests, improving the quality of the service. A qualitative and quantitative comparison between the DDS before and after the implementation of the automated system will be done.
The planning stages of the project will be also object of our study providing therefore guidelines that can be useful for facing future projects of process automatization. We will also analyze the reasons that made us consider changes in the treatment of requests.
Finally we will talk about the consequences that the implementation of this kind of tool had in our work, reflecting on if our DDS had been able to keep growing and improving without this application.
Cecilia GudÃn & Leticia Morito
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